Senior Workforce Analyst (Temporary, 6 months)

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Position Highlights

ICBC's Workforce Planning and Optimization department has a temporary 6 month opportunity for a Senior Workforce Analyst to support the continuous improvement of various internal business areas by providing resource planning analysis, performance dashboards and related data/statistical analytics. In this role, you will also identify and recommend strategies to address issues and obstacles through various forms of analysis and evaluation.

Position Requirements

As a Senior Workforce Analyst, you are demonstrating:

• Knowledge of the principles, methods and techniques of predictive analytics, relevant technical tools, computer applications and databases to extract relevant data, develop and present analysis and effective operational dashboards
• Problem solving skills to research and investigate programs or initiatives utilizing advanced analytics, program evaluation, statistical modelling, and other strategic research techniques and methodologies
• Organizational skills to independently plan and execute complex applied research, analytics and evaluation projects, and to manage projects effectively in an environment of tight timelines, multiple demands, and changing priorities
• Experience in leading project teams of managers, analysts, and other technical staff including delegating individual assignments and reviewing work for technical soundness
• Accountability for one’s work, application of critical thinking and ability to deal with ambiguity are key to being successful
• Demonstrated strength in both written and verbal communication as you will be required to present on work produced 
• Exceptional business acumen and a keen eye for visual reporting and presentation
• Demonstrated ability to interact and work with individuals from a variety of backgrounds and at different levels within the organization, and build strong relationships
• Detail-oriented with demonstrated ability to meet deadlines and work effectively and accurately under pressure and within an ever-changing environment
• Ability to work effectively within a team or independently.
• Experience with Workforce Management and contact center operations would be an asset
• Operational Excellence / LEAN training is an asset

Position Information

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Salary Range:

The salary range for this position is $50.95 to $55.18 per hour, plus 19.2% in lieu of paid vacation and benefits.

Work arrangement defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

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