Senior Manager Broker Accounts

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Insurance Services is seeking a Senior Manager, Broker Accounts. This position is responsible for the planning, development and implementation of sales and business strategies with broker groups throughout the province. The role will be located at the Guilford Corporate Centre office, in Surrey.

The primary role of the Senior Manager, Broker Accounts is to design and implement tactical plans to support corporate strategies and provide a governance role working with the broker network.
Leadership skills required include managing a team of broker account representatives and championing business change initiatives. 

Specific accountabilities include:

• Managing the sales, marketing and communication programs and strategies for provincial based account groups with the objective of increasing/maintaining market share in a competitive environment.

• Acting as a working sponsor for major corporate projects involving liaison with multiple internal departments, providing leadership and direction from concept to implementation.

• Cross-functional working with internal departments to support and implement strategic initiatives

• Working with department leaders to develop and implement tactical sales plans

• Supporting Broker Governance in maintaining a strong control model protecting the integrity of the system. 

• Proven track record of leading a highly successful team.

• Developing and implementing business plans and targets by product types and monitoring plans by individual representatives and agencies.

• Analyzing corporate and provincial sales patterns and product performance to identify areas of opportunity to improve financial performance or recognize need for product modification.

• Mitigating risk associated with designated area of accountability by identifying exposures, implementing controls, monitoring compliance, taking corrective action, and alerting executive team as appropriate.

• Promoting improved agency performance through training programs and is responsible for the compliance and governance of independent brokers.

• Managing unit business plans, budgets, day to day operations as well as selecting and developing staff. 

Position Requirements

• The ideal candidate is a dynamic and innovative leader, capable of building and maintaining strong and effective business relationships, as well as affecting change from a position of influence.

• Effective communication (verbal and written), sound judgement, and conflict management skills are a must.

• Demonstrated experience managing teams and supporting executive decisions within large and complex environments.

• Proven experience in insurance field, supporting the business to develop and implement strategies of sales and communications.

• Strong working knowledge of trends in the insurance industry, particularly in relation to competition. 

• Knowledge and understanding of the relevant acts, regulations and guidelines and the current legislative environment.

• A minimum of 10 years related work experience and an undergraduate degree are required.

• Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA) is also a must.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.  Come join us at one of BC’s Top Employers!

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus Wellness Days.

• Three options available for your health and dental coverage.

• Employee and Family assistance program (wellness support).

• Basic group life insurance.

• Voluntary group life insurance.

• Critical Illness insurance.

• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks.

• Long term disability plan.

• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.

Only candidates legally entitled to work in Canada will be considered for this position.

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