Manager, Indigenous Outreach Driver Licensing

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Position Highlights

ICBC respectfully acknowledges that we are privileged to live and work on the traditional and ancestral homelands, both unceded and treatied, of Indigenous Peoples across British Columbia, each with their own unique traditions, histories and cultures. As we look to the future of our company, we are committed to the common goal of understanding how we can best meet the needs of all people living in British Columbia and our company's role in Reconciliation. As a Crown corporation, we have a responsibility to increase accessibility for these communities and find better ways to meet the needs of people who live within them.

We are seeking a Manager, Indigenous Outreach Driver Licensing to join the Driver Licensing team. In this role, you will work with a talented and inclusive team of professionals in the development and implementation of Driver Licensing strategies and services that enable ICBC to build and maintain authentic and trusting relationships with diverse Indigenous communities across British Columbia. This position will lead strategic planning initiatives that will expand and drive Reconciliation efforts for Driver Licensing at ICBC.

We encourage and invite applicants from all over British Columbia to apply and will endeavor to place the successful person within the community in which they live. You will be required to travel and report to the closest ICBC Office at least two days a week.

We value your lived experience as an Indigenous person (First Nation, Métis, Inuit). With support and direction from colleagues and the Indigenous Relations team, you will:

• Understand and contribute to commitments within the Union of British Columbia (UBCIC) report [external link] & Two Worlds Consulting Report (TWC report), as captured in ICBC’s Reconciliation Action Plan.
• Lead a growing team in support of Driver Licensing programs, policies and practices that enable accessible Driver Licensing services to Indigenous Peoples. 
• Bring insights to partners within ICBC that will assist with thoughtful and effective approaches for the coordination of visits to Indigenous communities.
• Collaborate with external ICBC partners (ie ServiceBC, Ministry of Indigenous Relations and Reconciliation, Ministry of Health) to establish appropriate networks that promote ICBC’s commitment towards improved Driver Licensing services for Indigenous communities. 
• Set up a process within Driver Licensing channels to escalate and assist with necessary action plans to address and remove barriers faced by Indigenous communities with respect to Driver Licensing services.
• Influence the development and enhancement of Driver Licensing processes and procedures that better meet the needs of Indigenous communities.
• Lead strategy development in support of Indigenous Relations and community partnership.
• Lead Indigenous community outreach for Driver Licensing based initiatives, including event management.
• Identify, attend and support local Indigenous cultural events, as appropriate including ceremonial, educational, and community-based events.
• Recruit, hire, onboard, develop, and assess the performance of reporting employees while providing leadership.

Position Requirements

To be successful, you will bring the following skills and experience:

• Demonstrated ability to engage with Indigenous communities in a meaningful way.
• An understanding of best and emerging practices for Indigenous partnerships.
• Knowledge and awareness of issues affecting Indigenous Peoples within communities in British Columbia. Self-identification as an Indigenous person of Canada is preferred.
• Ability to liaise and collaborate with employee groups and cross-functional teams as needed and help provide creative solutions to communications challenges.
• Proven relationship and communication skills.
• Some travel will be required across all parts of BC, inclusive of communities that are only accessible by boat, float or chartered plane, or by dirt access road.
• Working knowledge of Microsoft Office Suite: Teams, Word, Excel, PowerPoint, etc.
• Performs other related duties as assigned.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse, and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits, and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Starting April 1 2024, ICBC has made Reconciliation a corporate priority. It's important our corporate strategy reflects the needs of our diverse province. Indigenous Peoples, however, face unique circumstances than other customers that influence their interactions with ICBC, such as significant travel distances from remote communities. This year, we're introducing a Reconciliation Action Plan that identifies how we can better serve Indigenous People. The Action Plan is driven from recommendations from the Union of BC Indian Chiefs (UBCIC) Road to Reconciliation discussion paper and a new Reconciliation Framework report from Two Worlds Consulting (TWC). We recognize our Reconciliation journey is in its beginning stages and acknowledge the meaningful work already underway in our company. We look forward to building on this progress.

One step we are taking towards our commitment to Reconciliation is providing five paid days of Indigenous Cultural Leave per year for Indigenous employees to attend ceremonial, cultural and spiritual events.

We promote an inclusive and diverse work environment. We have a dedicated Indigenous Employee Resource Group (ERG) working towards the vision of increasing the presence of Indigenous employees at ICBC by building awareness, understanding and support for Indigenous Peoples. It provides a safe space for Indigenous staff to connect and access support.

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