Claims Support Assistant

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Position Highlights

We are looking for a dynamic, proactive and organized administrative support professional to join our team and provide general end-to-end claims administrative support at our Kelowna location. Your administrative experience and your customer service skills are essential in this fast-paced, service oriented environment.

Your responsibilities may include:

• Greeting customers and responding to enquiries in person, on the phone and via email
• Performing a variety of administrative support functions such as filing, sorting mail, and arranging meetings
• Preparing and reviewing reports and documents for accuracy and error correction
• Completing correspondence and memos
• Assisting in opening, maintaining and closing claim files
• Preparing file documents for records retention

Position Requirements

• A minimum typing speed of 35 net words per minute with a 90% accuracy level
• A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
• Initiative and good judgment to be proactive and determine priorities
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Attention to detail and focus on accuracy
• Strong customer service skills
• Good verbal and written communication skills
• Proficiency with relevant computer applications including Microsoft Word, Excel

Position Information

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 10 – you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 

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