Violation Ticket Representative

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We are looking for an organized and detail oriented individual to be part of the Violation Ticket Dispute Unit.

The Violation Ticket Representative plays a crucial role in the Driver Licensing & Corporate Affairs Department. This role is
mainly focused on reviewing and processing a high volume of documents for accuracy and performing various administrative
tasks as required. In addition, this role will respond to various inquiries from the public regarding the administration of violation
ticket disputes and appeals processes.

The above requirements would typically be met through job related skills training related to office administration as well as
customer service experience.

The candidate must demonstrate excellent trustworthiness and a high degree of integrity. A review of the candidate’s driver’s
license and/or contravention record will be completed as part of the recruitment process.

Please note that shifts are scheduled within the hours of operation:

Monday to Friday from 8:00 am to 6:00 pm
Saturdays from 9:00 am to 5:00 pm

Must be flexible to work on Saturdays, and until 6:00 pm Monday to Friday.

Position Requirements

Keys to success in this role are:

• Excellent verbal skills to explain policies to our customers
• Excellent customer service skills in order to handle difficult conversations
• Problem solving skills to determine appropriate course of action
• Attention to detail to ensure accuracy in work
• Strong interpersonal skills that contribute to a positive team environment.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 

Only candidates legally entitled to work in Canada will be considered for this position.

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