Licensing Unit Representative

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We look forward to hearing from you!

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We are looking for a dynamic, proactive and organized individual to be a part of the Licensing Unit team in Victoria. In this role, you will be responsible for reviewing, updating and processing BC drivers' licenses, BC identification cards and BC services cards in an accurate and timely manner. You will also provide administrative support to the driver licensing call centre and driver licensing offices regarding BC drivers’ licenses, identification cards and BC Services cards.

Responsibilities will include:

• Following established procedures, position investigates and resolves errors from several areas of licensing documented on computer diagnostic reports.
• Updating records to ensure BC drivers licenses and identification cards are produced in a timely and accurate manner.
• Responding to a variety of enquiries and requests from internal and external sources.
• Gathering and exchanging information or documentation; processing system updates, etc. related to the processing of drivers. licenses and identification cards.
• Receiving requests for driver abstracts via fax, mail and telephone.
• Reviewing for compliance to established criteria, soliciting clarification on complex requests from internal or external sources where required, and processing payments or refunds.
• Preparing and recording documents for scanning, verifying that they reflect correct and accurate information; selecting the appropriate content of auto-text form letters or creating specialty letters to the public to request missing information or correct existing information
• Sorting and distributing mail and reports, filing, etc.

Position Requirements

The ideal candidate has:
• Solid written and verbal communication skills;
• The ability to work well with individuals at all levels; and
• Experience and knowledge of office related procedures.

The above requirements would typically be met through high school graduation and job related skills training related to office administration.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

Only candidates legally entitled to work in Canada will be considered for this position.

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