CustomerContactRep II DL

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

This posting will remain open for up to two weeks; however, it may close earlier if a sufficient number if applicants are received. We encouraged interested candidates to apply as soon as possible. 

Position Information:

Bring your enthusiasm and passion for customer service to our fast-paced driver licensing contact Centre in Victoria!

As a Customer Contact Representative II, you will provide support and information to our customers. In the role, you can expect to assist with a range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives. While the topic may vary, our goal is to always provide each customer phenomenal service, as well as complete and accurate information.

Current operational hours are as follows:

Full time training will take place over 14 weeks, starting March 5, 2025, Monday to Friday, 8:30am to 4:30pm.

After training, your part-time shifts will be 11-28 hours per week, within our operational hours: 3-4 days per week.

• Monday to Friday from 8:00 am to 6:05 pm

• Saturdays from 9:00 am to 5:05 pm

The position is based out of 910 Government Street, Downtown Victoria.

 Position Requirements:

 As a successful applicant, you will have:

• Passion for customer service
• The ability to communicate with others effectively
• Strong analytical, listening, questioning, and organizational skills
• The ability to thrive in a fast-paced team environment
• Completed grade 12 education or equivalent

Testing Requirements

• Data Entry
• Listening Assessment

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: . 

• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.  

Only candidates legally entitled to work in Canada will be considered for this position.

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