Customer Contact Representative Driver Licensing

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

Bring your passion and enthusiasm for customer service to our fast-paced driver-licensing contact center in Downtown Victoria! You will play a key role in supporting British Columbians with driver licensing, BC Services Cards, and road safety inquiries.

What You Will Do

• Respond to customer inquiries by phone with professionalism and empathy
• Provide accurate information about driver licensing and related services
• Support road safety initiatives through customer education
• Deliver exceptional service in a fast-paced, team-oriented environment

What You Bring

• A passion for customer service and helping others
• Clear and effective communication skills
• Strong listening, questioning, and organizational abilities
• Ability to adapt and thrive in a dynamic contact centre

Training & Work Schedule

• Training: Full-time for 12 weeks (Monday to Friday, 8:30am to 4:30pm)
• Post-training shifts: in office for 3 months, 3–4 days/week within these hours:
• Monday–Friday: 8:00am–6:05pm
• Saturday: 9:00am–5:05pm

Testing Requirements

• Data Entry Assessment
• Call Centre Listening Assessment

What we offer:

• Competitive Salary: $31.08 Hourly
• Continuous Training: Ongoing in-house training and development
• Convenient Location: Downtown Victoria
• Hybrid 10 Work Arrangement: one week work from home, one week in the office in Victoria
• Engaging Culture: At ICBC we promote an inclusive and diverse work environment  

If you require accommodation during the hiring process, please let us know! We are committed to ensuring an accessible and equitable experience for all applicants.

Only candidates legally entitled to work in Canada will be considered for this position. This position will be  based out of Victoria, British Columbia.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia. 
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

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