Customer Contact Rep II Driver Licensing

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered. 

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: January 6, 2026

Position Highlights

Bring your passion and enthusiasm for customer service to our fast-paced driver-licensing contact center in Victoria! You will play a key role in supporting British Columbians with driver licensing, BC Services Cards, and road safety inquiries.

Key Responsibilities

• Respond to customer inquiries by phone with professionalism and empathy
• Provide accurate information about driver licensing and related services
• Support road safety initiatives through customer education
• Deliver exceptional service in a fast-paced, team-oriented environment

Position Requirements

• A minimum of 2 years of customer service experience.
• Previous call centre experience is strongly preferred.
• Clear and effective communication skills.
• Strong analytical, listening, questioning, and organizational skills.
• The ability to sit for extended periods of time.
• The ability to manage incoming queries in a busy, fast-paced environment.
• Knowledge of driver services, claims, and/or road safety initiatives would be considered an asset.

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Position Information

Location: Please note that all 4 positions will be based out of our Victoria Operations location (910 Government Street).  

Current operational hours are as follows:

• Monday to Friday from 8:00 am to 6:05 pm
• Saturdays from 9:00 am to 5:05 pm

These positions report to various Managers within the Department.

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangement defined:

• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search