Customer Contact Rep II Driver Licensing

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Position Highlights

Bring your passion and enthusiasm for customer service to our fast-paced driver-licensing contact center in Victoria! You will play a key role in supporting British Columbians with driver licensing, BC Services Cards, and road safety inquiries.

Key Responsibilities

• Respond to customer inquiries by phone with professionalism and empathy
• Provide accurate information about driver licensing and related services
• Support road safety initiatives through customer education
• Deliver exceptional service in a fast-paced, team-oriented environment

Position Requirements

• A minimum of 2 years of customer service experience.
• Previous call centre experience is strongly preferred.
• Clear and effective communication skills.
• Strong analytical, listening, questioning, and organizational skills.
• The ability to sit for extended periods of time.
• The ability to manage incoming queries in a busy, fast-paced environment.
• Knowledge of driver services, claims, and/or road safety initiatives would be considered an asset.

Training & Work Schedule

• Training: Full-time, onsite for 13 weeks (Monday to Friday, 8:30am to 4:30pm)
• Hybrid schedule will be permitted after completing 6 months in the role
• Post-training shifts: 3–4 days/week within these hours:
• Monday–Friday: 8:00am–6:05pm
• Saturday: 9:00am–5:05pm

Testing Requirements

• Data Entry Assessment
• Call Centre Listening Assessment

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangement defined:

• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia (remote work will be permitted after completing 6 months in the role).

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