Adjudication Rep
Victoria, British Columbia, Canada
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Closing date: August 6, 2026
This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.
The Adjudication Unit has a current opportunity for an Adjudication Representative to join the team at ICBC’s Victoria Operations Office. This role plays a key part in supporting driver licensing decision-making and ensuring the fair and consistent application of adjudication processes.
Position Overview
The Adjudication Representative provides administrative and adjudicative support for programs related to the intervention of driver behaviour. This role reviews legal and licensing documentation, determines appropriate adjudication actions, maintains accurate records, and responds to enquiries from customers and external stakeholders in accordance with legislation, policy, and guidelines.
Key Responsibilities
- Review legal, court, and licensing documentation and determine appropriate adjudication or intervention actions
- Process prohibition, probation, appeal, dispute, and impersonation files, including coordination with courts and law enforcement
- Prepare, proofread, and distribute adjudication-related correspondence and maintain complete documentation
- Update driver records and departmental systems accurately and in a timely manner
- Respond to customers, court, police, and legal enquiries related to adjudication decisions and driving records
- Escalate complex or sensitive cases to supervisors or reviewing officers as required
Position Requirements
- High school graduation or equivalent, plus a few years of related administrative or adjudication experience
- Knowledge of legislation, regulations, policies, and procedures related to driver licensing and adjudication
- Experience using databases and corporate systems to retrieve, update, and maintain records
- Strong analytical, problem-solving, and decision-making skills
- Effective written and verbal communication skills
- Strong organizational skills with attention to detail and accuracy
- Proficiency in standard office software and keyboarding
This position reports to Lorelei George.
Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.
Continue your career with us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
- Resident – you will work at your primary in-office headquarters on all scheduled work days.
Job profile:
For more detail on this job please view the job profile by clicking on the link: Job Profile Search