Adjudication Rep

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered at this time.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

Closing date: May 19, 2026

We look forward to hearing from you!

The Adjudication Unit is currently recruiting an Adjudication Representative to join the team at ICBC’s Victoria Operations Office. This role plays a key part in supporting driver licensing decision-making and ensuring the fair and consistent application of adjudication processes.

Position Overview

The Adjudication Representative provides administrative and adjudicative support for programs related to the intervention of driver behaviour. This role reviews legal and licensing documentation, determines appropriate adjudication actions, maintains accurate records, and responds to enquiries from customers and external stakeholders in accordance with legislation, policy, and guidelines.

Key Responsibilities

• Review legal, court, and licensing documentation and determine appropriate adjudication or intervention actions
• Process prohibition, probation, appeal, dispute, and impersonation files, including coordination with courts and law enforcement
• Prepare, proofread, and distribute adjudication-related correspondence and maintain complete documentation
• Update driver records and departmental systems accurately and in a timely manner
• Respond to customer, court, police, and legal enquiries related to adjudication decisions and driving records
• Escalate complex or sensitive cases to supervisors or reviewing officers as required

Position Requirements

• High school graduation or equivalent, plus a few years of related administrative or adjudication experience
• Knowledge of legislation, regulations, policies, and procedures related to driver licensing and adjudication
• Experience using databases and corporate systems to retrieve, update, and maintain records
• Strong analytical, problem-solving, and decision-making skills
• Effective written and verbal communication skills
• Strong organizational skills with attention to detail and accuracy
• Proficiency in standard office software and keyboarding

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

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