Supervisor Regional Salvage

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Closing date: July 9, 2026

Position Requirements

Knowledge/Technical Skills
- of the relevant acts, regulations, guidelines and department policies and procedures as they pertain to the salvage and disposal of motor vehicles
- of motor vehicle makes, models, years, parts, equipment and market value - of administrative practices and procedures
- of the relevant computer applications and databases to enter, edit and retrieve data and to verify accuracy of salvage information
- to keyboard at the established proficiency level

Analytical/Problem Solving Skills
- to evaluate sale/disposal methods and determine appropriate method for situation
- to identify and record appropriate information of motor vehicles delivered to salvage yard - to investigate discrepancies and error situations and recommend appropriate course of action
- to develop and monitor sales inventory
- to resolve day-to-day operational problems

Communication/Interpersonal Skills
- to provide courteous service to customers
- to occasionally communicate with people in a conflict situation

- to explain salvage and vehicle disposal policies and procedures to staff, customers and buyers in understandable terms
- to establish and maintain effective relationships with management, reporting staff, peers, external service providers and general public

Organizational Skills
- to co-ordinate the transport of salvage vehicles
- to organize sales and/or recovered theft mechanical inspections - to maintain well organized and accurate records
- to work efficiently to keep pace with the continuous nature of the work

Physical/Concentration Skills
- to maintain visual and mental concentration while dealing with multiple demands and time pressures
- to occasionally sit for prolonged periods while performing computer tasks - to stand, walk, and bend throughout the day
- to occasionally lift or move files boxes and general salvage
- to accurately process documents pertaining to the sale of salvage vehicles and equipment

Leadership Skills
- to provide full supervision to reporting staff
- to provide guidance to corporate employees and externals regarding salvage functions, processes and procedures

Work Environment
- exposure to noise, dirt and dust and all-weather conditions when verifying vehicle information
- exposure to harmful materials, fluids and fumes when inspecting vehicles - requires use of personal protective equipment as outlined by Occupational Health and Safety

Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).

The above requirements would typically be met through high school graduation plus a few years of related experience in the motor vehicle salvage/wrecking industry.

Licensing/Accreditation
- valid BC Driver’s license

Typical Responsibilities

Leadership
Provides full supervision to reporting staff. Plans, prioritizes, monitors and schedules work to ensure unit performance
objectives are met. Trains staff and provides technical guidance. Coaches, counsels, motivates and evaluates performance of staff. Participates in the recruitment, testing, interviewing and hiring of staff.

Movement/Storage of Vehicles
Co-ordinates movement and storage of motor vehicles within a regional salvage yard facility. Confirms through physical checks the accuracy of vehicle information, i.e. VIN number, registration, plate, name, etc.
As per procedures and within limits of authority, processes information into database, designates vehicles as salvage or dismantle requests corrections where necessary, authorizes inspections, tracks location until disposal is complete, etc.

Vehicle Sales
Determines salvage value of all vehicles for sale purposes and the method of sale or disposal in line with audit requirements. For total theft vehicles, determines if enhancements to a vehicle prior to sale are cost effective in terms of potential increased sale value. Ensures salvage digital images are taken and uploaded to salvage web. Develops and monitors sales inventory and determines reserve price on unique items. Organizes and co-ordinates disposal of general salvage and corporate vehicles (as required), checks bids, and awards sale.

Technical Resource
Acts as technical resource to claims staff on issues related to movement, storage and sale of salvage vehicles. Receives, reviews and forwards to manager for approval, new buyer applications and modified buyer agreements. Receives, reviews and forwards to manager for approval, annual renewals for business licenses, dealer licenses and land use contracts from various municipal, regional and provincial government agencies. Updates databases with buyer information, authorizes buyers to use the salvage database, and provides system training and assistance for new and existing buyers.

Customer Service
Responds to enquiries from buyers, staff and customers, explains salvage and vehicle disposal policies and procedures, and resolves buyer discrepancies, such as additional damage found, processing refunds, etc.. Escalates issues to the Manager, as appropriate.

Record Keeping/Reports
Prepares, distributes and maintains various administrative and statistical reports and staff records.
Generates monthly salvage activity report, reconciles and forwards to revenue accounting. Completes relevant customs and duty forms for out of province vehicles. Performs monthly salvage file reviews and forwards results to manager for action if required.

Performs other related duties that do not affect the nature of the job.

This position is located in Vernon.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
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Only candidates legally entitled to work in Canada will be considered for this position.

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