Claims Support Assistant (Temporary - 6 Months)

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: February 19th, 2026

Position Highlights

We are looking for a dynamic, proactive and organized Claims Support Assistant (Temporary - 6 Months) to join our team and provide general end-to-end claims administrative support at our Vernon location. Your administrative experience and your customer service skills are essential in this fast-paced, service-oriented environment.

Your responsibilities may include:

• Greeting customers at Reception Desk and responding to enquiries in person, on the phone and via email
• Performing a variety of administrative support functions such as filing, sorting mail, and arranging meetings
• Preparing and reviewing reports and documents for accuracy and error correction
• Completing correspondence and memos
• Assisting in opening, maintaining and closing claim files
• Preparing file documents for records retention

Position Requirements

• Candidates will complete a typing assessment with a minimum benchmark of 35 net words per minute with a 90% accuracy level
• Candidates will complete a data entry assessment with a minimum benchmark of 5,000 net key strokes per hour with a 95% accuracy level
• Initiative and good judgment to be proactive and determine priorities
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Attention to detail and focus on accuracy
• Strong customer service skills
• Good verbal and written communication skills
• Proficiency with relevant computer applications including Microsoft Word, Excel.

This role will be based on-site at the Vernon office. Hours of work will be 8:00-4:30 or 8:30am-5:00pm. 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment.

If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
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Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.#IND1