Senior Support & Recovery Specialist

ATTENTION: This is an internal ICBC job posting. External applicants will not be considered.  

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: May 29, 2026

ACTION! Location Preferences:

For employees on leave: To ensure our hiring team knows which locations you are interested in working at, please reach out to your manager to confirm your location choices. You will be considered for only those locations that you have indicated, and you may only apply to the locations that are listed on this posting. Please review the list carefully before advising us of your selections.

Position Highlights

This is an opportunity for current Senior Support & Recovery Specialists who may be seeking a location change.  Please note that this posting is open to current Senior Support & Recovery Specialists only. 

In this role, you will act as a dedicated Senior Support & Recovery Specialist, building trusted relationships with customers in a one-to-one case management environment. Leveraging your recovery and disability case management knowledge, you will assess customer’s baseline level of function, set recovery goals, design and implement a return-to-function plan, and identify recovery milestones.

Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with customers, external health care professionals, employers, and others. 

Your work will positively impact the lives of many British Columbians in accelerating their recovery by implementing and advancing the most appropriate return-to-function/work plan for each customer. 

Recovery Specialists work at a single office location, working with customers primarily over the phone (however, on occasion you may be required to travel to alternate locations, health facilities, etc.).

PLEASE NOTE:

• The purpose of this posting is to allow changes in assigned location for employees whose primary, regular role is Senior Support & Recovery Specialist. Only applicants whose current primary, regular role is Senior Support & Recovery Specialist will be considered on this posting.

• The employer shall bear no cost associated with facilitating employee movement as a result of this mass posting. As such, successful candidates will not be entitled to moving expenses further to 20.08 of the Collective Agreement. 

Position Information

This is a mass lateral posting. We anticipate filling potential vacancies through the listed locations:

• Abbotsford Claim Services (L222)
• Burnaby - Metrotown Office Galleria (L182)
• Campbell River Claim Services (L233)
• Chilliwack Customer Services (L202)
• Courtenay Claim Services (L205)
• Dawson Creek Claims (L254)
• Duncan Claim Services (L234)
• Kamloops Claim Services (L244)
• Kelowna Claim Services (L245)
• Maple Ridge Claim Services (L285)
• Nanaimo Claim Services (L231)
• Penticton Claim Services (L271)
• Prince George Claims & Driver Licensing (L242)
• Quesnel Claims Services (L253)
• Richmond Claim Services (L218)
• Salmon Arm Claims (L364)
• Surrey – Guildford Corporate Centre – 5th Floor (L176500)
• Trail Claim Services (L247)
• Vancouver - 5th & Cambie (L265)
• Vernon Claim Services (L286)
• Victoria Claim Services (L269) 

These positions report to various Managers within the Department.

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangement defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Job Profile

For more detail on this job please view the job profile by clicking on the link: Job Profile Search