Claims Support Assistant

This is an internal ICBC job posting. External applicants will not be considered at this time.

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: March 30, 2026

NEW! Location Preferences: To ensure our hiring team knows which locations you are interested in working at, you must update your preferences on your Location Preference table. Preferences must be selected/updated before the posting closes in order to be captured in your application. Click here: Location Preferences

Position Highlights

We are looking for dynamic, proactive and organized administrative support professionals to join our team and provide general end-to-end claims administrative support at various office locations. Your administrative experience and your customer service skills are essential in this fast-paced, service-oriented environment. 

Your responsibilities may include:

• Greeting customers and responding to enquiries in person, on the phone and via email
• Supporting Claims file handlers with correspondence, reporting, and account updates  
• Reviewing and processing vendor invoices and customer reimbursements
• Arranging for vehicle towing and rental cars
• Preparing file documents for records retention

Position Requirements

• A minimum typing speed of 35 net words per minute with a 90% accuracy level
• A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
• Initiative and good judgment to be proactive and determine priorities
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Attention to detail and focus on accuracy
• Strong customer service skills
• Good verbal and written communication skills
• Proficiency with relevant computer applications including Microsoft Word, Excel

Hours: 8:00am to 4:30pm or 8:30am to 5:00pm

This is a mass posting. We anticipate filling potential vacancies throughout the province of British Columbia that arise during the next six (6) months through this mass posting. If the Corporation is unable to fill all vacancies with suitable internal applicants, the remaining will be recruited externally.

These positions report to various Managers within the Department.

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangements defined: 

• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 

Job Profile

For more detail on this job please view the job profile by clicking on the link: Job Profile Search