Auto Claims Specialist I
Vancouver, British Columbia, Canada Kamloops, British Columbia, Canada Victoria, British Columbia, Canada Chilliwack, British Columbia, Canada Kelowna, British Columbia, Canada Surrey, British Columbia, Canada
We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.
This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.
Closing date: July 31, 2026
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Position Highlights:
We’re looking for motivated individuals to join our Claims Contact Centre as Full-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.
Position Requirements:
- Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
- A genuine passion for helping others and building strong, trusted customer relationships
- Comfort handling emotionally sensitive situations with empathy and professionalism
- Strong verbal and written communication skills to connect with customers via phone and email
- Excellent multitasking, time management, and adaptability in a dynamic environment
- Confident promoting company products and services with a positive, professional attitude
- Minimum typing speed: 35 WPM with 90% accuracy
- Minimum data entry speed: 55000 keystrokes/hour with 95% accuracy
- Ability to score 75% or higher on a Call Centre Listening Evaluation
- Thrive in a fast-paced, high-volume setting
- Previous call centre experience is a plus
These positions will be located in one of the following offices: Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location(s); however, preferences cannot be guaranteed. Final work location assignments will be determined based on organizational requirement
Shift Availability:
Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.
This is a mass posting. We anticipate filling potential vacancies throughout the province of British Columbia that arise during the next six (6) months through this mass posting. If the Corporation is unable to fill all vacancies with suitable internal applicants, the remaining will be recruited externally.
These positions report to various Managers within the Department.
Continue your career with us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
- Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.