Workforce Syst Rep

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ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.

Closing date: March 11, 2026 

Position Highlights

We are seeking a Workforce System Representative to join our Workforce Services team. In this role you will provide technical support for the department through operation of a workforce management system,
managing various contact centre applications, and time entry into People Portal . You are responsible for providing scheduling and system support to a number of various call centers throughout the corporation.

Responsibilities will include:

• Maintaining and managing employee records through the Workforce Management system 
• Administering and managing staff vacations, shift scheduling, other time-off requests and assigningextra hours/overtime
• Acting as a liaison with other departments to ensure employees receive the correct pay andentitlements
• Reviewing and reconciling time entries between the workforce management system and HRIS system,ensuring applicable policies are applied.

Position Requirements

To be successful in this role:

• You excel at interpreting complex systems and procedures
• You think critically and are able to investigate anomalies as they arise
• You are able to answer a high volume of inquiries from a variety of stakeholders effectively
• Prior experience with SAP is an asset
• Previous experience working in a union environment is an asset.

You pride yourself on your ability to communicate effectively with all levels in an organization. Focus oncustomer service through supporting user self-serve tools, multi-tasking, working under tight deadlines, aswell as attention to detail are all key to your success in this role.

This position reports to Laura Skokan. 

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be 

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search