Manager Administration Services

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We look forward to hearing from you!

Position Highlights

We are seeking a highly organized and experienced Manager, Administration Services, to lead a team of administrative professionals in delivering exceptional claims and office administrative services for non-injury claims.

This role is critical in ensuring operational efficiency, cost-effectiveness, and adherence to corporate standards.

In this role you will be responsible for:

• Manage a unit of administrative staff and a service line in the provision of administrative services for Claims, Recovery and/or Material Damage, ensuring productivity, quality, and compliance.
• Implement and monitor cost-effective systems and procedures for staff.
• Communicate corporate, divisional, and unit plans, objectives, and goals to the team.
• Provide leadership and maintain performance standards through regular monitoring and feedback.
• Develop and implement the unit business plan; participate in budgeting and monitor expenses against targets.
• Ensure environmental requirements are met in accordance with the Environmental Responsibility Guidebook.
• Collaborating with peers and other department teams leads to ensure efficient, accurate, and quality support
• Leveraging ClaimCenter and Tableau data to provide leadership and maintain standards of cycle times, productivity and performance
• Occasional travel to secondary locations may be required.

Position Requirements

• An undergraduate degree in a related field.
• Several years of relevant experience in administrative or operational management within a continuous learning environment.
• Strong knowledge of administrative practices and procedures.
• Familiarity with evolving office administration technologies.
• Understanding of relevant business functions, programs, and services.
• Knowledge of applicable acts, regulations, policies, and procedures related to claims handling.
• Leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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