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Claims Support Assistant (Temporary - 6 Months)

Reference Number:  4507
Posted Date:  Mar 24, 2026
Employment Type:  Temporary Full Time
Hours of Work:  7.83 hours per day - 9 day fortnight (M-F)
Work Arrangement:  Hybrid 10
Salary Range:  $48885.20 - $52561.60 Hourly
Location: 

Surrey, British Columbia, Canada Penticton, British Columbia, Canada Nanaimo, British Columbia, Canada Fort St John, British Columbia, Canada Quesnel, British Columbia, Canada Squamish, British Columbia, Canada Vancouver, British Columbia, Canada Surrey, British Columbia, Canada Duncan, British Columbia, Canada Dawson Creek, British Columbia, Canada Prince George, British Columbia, Canada Cranbrook, British Columbia, Canada Courtenay, British Columbia, Canada Richmond, British Columbia, Canada Kamloops, British Columbia, Canada Trail, British Columbia, Canada Vancouver, British Columbia, Canada Campbell River, British Columbia, Canada New Westminster, British Columbia, Canada Terrace, British Columbia, Canada Victoria, British Columbia, Canada Vernon, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

 

Closing date: April 6, 2026

 

Position Highlights

 

We are looking for dynamic, proactive and organized administrative support professionals (temporary - 6 months) to join our team and provide general end-to-end claims administrative support at various office locations. Your administrative experience and your customer service skills are essential in this fast-paced, service-oriented environment. 

 

Your responsibilities may include:

  • Greeting customers and responding to enquiries in person, on the phone and via email
  • Supporting Claims file handlers with correspondence, reporting, and account updates  
  • Reviewing and processing vendor invoices and customer reimbursements
  • Arranging for vehicle towing and rental cars
  • Preparing file documents for records retention

 

Position Requirements

 

  • A minimum typing speed of 35 net words per minute with a 90% accuracy level
  • A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
  • Initiative and good judgment to be proactive and determine priorities
  • Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
  • Attention to detail and focus on accuracy
  • Strong customer service skills
  • Good verbal and written communication skills
  • Proficiency with relevant computer applications including Microsoft Word, Excel

 

Employment Type: Temporary Full-Time (6 months) 

 

Compensation: $26.86 plus 19.2% in lieu of vacation and benefits = $32.01 hourly

 

Work Arrangement: In-office Monday to Friday

 

Hours: 8:00am to 4:30pm or 8:30am to 5:00pm

 

Available Locations:

  • Campbell River
  • Courtenay
  • Cranbrook
  • Dawson Creek
  • Duncan
  • Fort St. John
  • Kamloops
  • New Westminster
  • Nanaimo
  • Penticton
  • Prince George
  • Terrace
  • Trail
  • Quesnel
  • Richmond
  • Squamish
  • Surrey (Gateway)
  • Surrey (Guildford)
  • Vancouver (5th & Cambie)
  • Vancouver (Kingsway)
  • Vernon
  • Victoria

 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

  • Collaborative: We include different perspectives to reach our common goals.
  • Supportive: We seek to understand to meet diverse and evolving needs.
  • Straightforward: We simplify the complex to make things easier.
  • Knowledgeable: We gain knowledge through experience and learning to make informed decisions.IND1

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