Business Analytics Consultant

Preference will be given to qualified internal applicants.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

ICBC has an exciting opportunity for an experienced Business Analytics Consultant with a strong clinical or healthcare program background to join the Recovery Program Services team. 

The Recovery Program Services team is accountable for creating and managing recovery services and programs, policies, and procedures to support the recovery model for Enhanced Care (ECC). This includes analyzing the continued performance, value and spend of programs, ensuring value outcome realization and the delivery of cost-effective best-in-class recovery services. 

Reporting to the Manager, Business Innovation, the Business Analytics Consultant will be responsible for the root cause analysis, measurement, evaluation, design, and implementation of ECC programs and related services. This role will proactively conduct research and jurisdictional reviews, ensuring that they remain current in their knowledge of injury, disability management, rehabilitation science, and clinical best practice. Using data insights for continuous improvement, this role will also define the need for new health programs, policies, or procedures or updates to existing health programs. Optimizing data-driven decision making and balancing evidence and practicality for implementation, the Business Analytics Consultant will ensure the right programs and services are in place to provide optimal cost-effective recovery for ICBC customers. 

This role requires a strategic and critical-thinking individual, with robust and recent clinical and/or health care program experience, customer focus, and a continuous improvement mindset. The ability to build collaborative relationships with peers and internal and external stakeholders is essential to success. 

Day to day responsibilities include:  

• Analyzing and integrating various sources of qualitative and quantitative information to assess performance of programs and policies, and ensuring they meet defined goals and KPIs.
• Identifying the need for new health programs, policies, procedures, and/or updates to existing health programs, policies, procedures based on data insights and performance indicators.
• Preparing evaluation reports to inform redesign and quality improvement activities.
• Conducting jurisdictional reviews to remain current on approaches taken in other jurisdictions.
• Communicating findings and needs to their leader and other internal stakeholders.
• Engaging with Claims Recovery teams to better understand program gaps.
• Reviewing literature related to new health program design/program updates or gaps and identifying evidence-based best practice.
• Developing business cases for new programs, policies and procedures or updates to existing programs, policies and procedures.
• Designing and implementing programs, policies and procedures alongside Claims Recovery and providers, integrating the program into procedures and business operations and ensuring supporting assets are in place.
   

As a valued member of the ICBC team, you will thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. 

To be successful in this role, you will bring the following skills and experience: 

• Post-secondary education in a health care field.
• A minimum of 5 years clinical experience in the last 7 years (interdisciplinary clinical experience preferred) or a combination of clinical experience and health program design and evaluation experience.
• Experience in the design, management and evaluation of health care programs, policies, and procedures within the context of insurance and/or disability management programs.
• Practical knowledge of program design principles including evidence-based design.
• Up to date knowledge of external recovery, rehabilitation programs.
• Advanced statistical analysis and critical thinking skills.
• Clear and concise written and verbal communication skills, with the ability to explain complex program insights.
• A solution-based approach.
• Experience in applying project management principles and a design based approach.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insurance
• Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

Only candidates legally entitled to work in Canada will be considered for this position.

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