Auto Claims Specialist I

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: September 22, 2025

Position Highlights:

We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.

Position Requirements:

• Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
• A genuine passion for helping others and building strong, trusted customer relationships
• Comfort handling emotionally sensitive situations with empathy and professionalism
• Strong verbal and written communication skills to connect with customers via phone and email
• Excellent multitasking, time management, and adaptability in a dynamic environment
• Confident promoting company products and services with a positive, professional attitude
• Minimum typing speed: 35 WPM with 90% accuracy
• Minimum data entry speed: 5500 keystrokes/hour with 95% accuracy
• Ability to score 75% or higher on a Call Centre Listening Evaluation
• Thrive in a fast-paced, high-volume setting
• Previous call centre experience is a plus
• A valid Class 5 driver’s license with a clean driving record

Shift Availability:

Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.

Training: This position requires mandatory, in-office training for a period of nine weeks, from November 3rd to January 9th. Training will be conducted on a full-time basis, Monday through Friday, and is paid. Attendance in person is required for the entire duration of the training period

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

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