Auto Claims Specialist I

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Position Highlights:

We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.

Position Requirements:

• Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
• A genuine passion for helping others and building strong, trusted customer relationships
• Comfort handling emotionally sensitive situations with empathy and professionalism
• Strong verbal and written communication skills to connect with customers via phone and email
• Excellent multitasking, time management, and adaptability in a dynamic environment
• Confident promoting company products and services with a positive, professional attitude
• Minimum typing speed: 35 WPM with 90% accuracy
• Minimum data entry speed: 5500 keystrokes/hour with 95% accuracy
• Ability to score 75% or higher on a Call Centre Listening Evaluation
• Thrive in a fast-paced, high-volume setting
• Previous call centre experience is a plus
• A valid Class 5 driver’s license with a clean driving record

Shift Availability:

Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.

Position Information:

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Remote – you will work entirely remotely from within British Columbia, with no required office attendance on a regular basis, except for one required visit to the primary office per month.

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