Client Service Representative (Follow Vehicle)

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

Successful applicants will have:

• Outstanding face to face customer service experience
• Experience handling cash in a fast paced, transactional environment
• Exceptional data entry skills and ability to reconcile daily transactions

To potential Follow Vehicle course participants:

The following pre-requisites must be met:

1. A participant must drive regularly (in moderate to heavy traffic)
2. Submit a driving abstract to your supervisor or manager. The following criteria must be met:

Hold a Class Five license for a minimum of 2 years

Accumulated fewer than 7 penalty points within the previous 60 months.

3. Qualify on the Passenger Vehicle Knowledge test
4. Participate in a Driving Evaluation, conducted by a DE Supervisor.

Hours of work will be 8:30AM - 4:30PM

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

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