Manager Administration Services

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We are seeking a highly organized and experienced Manager, Administration Services, to lead a team of administrative professionals in delivering exceptional claims and office administrative services for both injury and non-injury claims.

This role is critical in ensuring operational efficiency, cost-effectiveness, and adherence to corporate standards.

In this role you will be responsible for:

• Managing a unit of administrative staff and a service line in the provision of administrative services for Claims, Recovery and/or Material Damage, ensuring productivity, quality, and compliance.
• Implementing and monitoring cost-effective systems and procedures for staff.
• Communicating corporate, divisional, and unit plans, objectives, and goals to the team.
• Providing leadership and maintaining performance standards through regular monitoring and feedback.
• Developing and implementing the unit business plan; participating in budgeting and monitoring expenses against targets.
• Ensuring environmental requirements are met in accordance with the Environmental Responsibility Guidebook.
• Collaborating with peers and other department teams leads to ensure efficient, accurate, and quality support
• Leveraging ClaimCenter and Tableau data to provide leadership and maintaining standards of cycle times, productivity and performance
• Occasional travel to secondary locations may be required.

Position Requirements

• An undergraduate degree in a related discipline or equivalent experience in a related field.
• Several years of relevant experience in administrative or operational management within a continuous learning environment.
• Strong knowledge of administrative practices and procedures.
• Familiarity with evolving office administration technologies.
• Understanding of relevant business functions, programs, and services.
• Knowledge of applicable acts, regulations, policies, and procedures related to claims handling.
• Leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• This assignment can reside out of any ICBC Claim Centre. Occasional travel secondary locations may be required.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insurance
• Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.
• 5 paid days of Indigenous Cultural Leave per year for Indigenous employees to attend ceremonial, cultural and spiritual events. 

Only candidates legally entitled to work in Canada will be considered for this position.

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