Sr Forms Analyst

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered. 

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: May 7, 2026

Position Highlights

Do you have established experience in the analysis, design and delivery of print and electronic forms? Have you ever been responsible for the purchase of high volume print materials? If so, then this may be the role for you. Forms & Publishing is a department which oversees the cost-effective design and production of ICBC corporate business forms and publications. These print and electronic products are integral to the day-to-day operation of virtually every aspect of ICBC business, such as the sale of insurance, management of claims, and issuance of driver licenses. An opportunity is now available for a full-time, permanent Senior Forms Analyst within this area.

As a Senior Forms Analyst you will work as part of a professional team of designers and analysts to meet strict production deadlines set by internal clients. The successful applicant would be expected to analyze business process requirements and propose forms solutions; troubleshoot complex production issues; contribute to corporate project planning and implementation meetings; coordinate delivery timelines with external print vendors; maintain high-quality customer service through clear and professional communication with internal clients and co-workers; report to a Manager on vendor performance and technical issues; consistently follow established procurement processes and procedures; and ensure forms and publication design is done in accordance with corporate standards.

Interested applicants should have:

• Previous experience within a customer service area
• Previous experience working with/in project teams
• Previous experience with print production and procurement
• Previous experience with print and electronic forms analysis/design
• Previous experience managing relationships with external vendors
• A thorough understanding of print specification writing
• Excellent knowledge of effective graphic design and layout techniques
• Familiarity with professional design software used for print and online delivery
• Excellent oral & written communication skills

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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