Senior Technical Specialist - Virtualization and Storage Team Lead

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The Server Cloud Foundation team is seeking a Senior Technical Specialist - Virtualization and Storage Team Lead to lead our Virtualization and Storage team.

Our on-premise environment is heavily virtualized where we have established a Private Cloud and are actively expanding into Public Cloud. To support this transition, we will have a strong focus on adopting Infrastructure as Code (IaC). We are looking for a motivated individual eager to learn, tackle challenges and join us on this journey.

Role Responsibilities: 

As a Senior Technical Specialist - Virtualization and Storage Team Lead, you will:

• Offer senior-level expertise in IT infrastructure systems, including architecture and design.
• Provide consultation services to both internal and external customers.
• Gather functional and non-functional requirements.
• Prepare specifications documents, perform tier 3 troubleshooting, and develop creative solutions for enterprise systems integration.
• Assist project and operational teams in enhancing and developing new infrastructure systems for commercial off-the-shelf products.
• Lead technical solutions and operational support for a team of junior to intermediate staff.

Position Requirements: 

To qualify for the Senior Technical Specialist position, you must demonstrate experience in:

• Managing multiple parallel projects or tasks.
• Providing technical project leadership and mentoring team members.
• Technical consulting and planning.
• Collaborate across multiple levels of the organization, including colleagues, management, and staff, on cross-workgroup projects and operational support.
• Vendor liaison for support and service delivery.
• Effective organization, documentation, and planning skills to enhance team management and achieve departmental goals.
• Maintaining a positive customer service attitude to drive department service management objectives and represent the team positively within the organization.
• Superior verbal, written, technical writing, and presentation skills to communicate and influence technical and non-technical stakeholders at all levels.

Qualifications:

• Experience and certification with hyperconverged systems and high-level knowledge of storage concepts, preferentially with Nutanix AHV, Prism Central, Prism Element, and Nutanix Unified Storage platforms.
• Certification in any of the hyperscale cloud service providers, coupled with demonstrated enterprise experience working with cloud services.
• Proficiency in Python, PowerShell scripting and Terraform (or similar IaC tools).
• Demonstrated experience in developing and documenting technical specifications for complex systems integration for mid to large-sized IT infrastructure systems.
• Support the development of business cases and estimation of project budgets.
• Aid in project management tasks and the acquisition of IT solutions.
• Experience with ITIL processes such incident, problem, and change management, in an Enterprise environment.
• Enterprise experience with SDLC, GitOps, networking, Citrix, and Unix/Linux is considered an asset.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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