Senior Technical Specialist

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We look forward to hearing from you!

The End User Solutions team at ICBC is responsible for managing endpoint devices and implementing modern workplace technologies that support efficient collaboration and communication. 

We are looking for a Senior Technical Specialist to join the Endpoint Device Management workgroup. This team supports the security and stability of our Windows, MacOS and iOS endpoint devices. 

A Senior Technical Specialist leverages computer technology, infrastructure, and software tools to optimize how business areas use their systems. They are responsible for both maintaining current technology solutions and implementing new ones. Reporting to the department manager, they oversee and guide department staff and contractors by assessing staffing requirements, delegating tasks, setting priorities, and offering expert technical guidance. 

To be considered for this position, candidates must exhibit proficiency in the following competencies: 

• Organizational Skills – Demonstrated ability to manage, prioritize, and efficiently complete multiple tasks concurrently. 
• Supervision – Skilled in evaluating staffing needs, assigning responsibilities appropriately, and setting work priorities to optimize resource management. 
• Project Leadership – Proven expertise in project planning, including coordinating resources, establishing clear objectives, and overseeing timelines to ensure successful completion. 
• Problem Resolution – Advanced technical support capabilities, with a history of resolving complex issues effectively and delivering practical solutions to users. 
• Technical Advice – Experience in technical consulting, providing informed guidance to stakeholders on best practices and recommending optimal technology strategies. 
• Technology Evaluation and Adoption – Competence in assessing emerging technologies to determine their appropriateness for adoption, ensuring alignment with organizational goals and strategic initiatives. 

To be successful in this role a candidate must possess senior level technical knowledge in endpoint device management technology solutions, including but not limited to: 

Microsoft Configuration Manager 

Microsoft Intune 

The candidate must have shown proficiency, within the past year, experience in: 

• Management of Windows 11 devices in an enterprise environment. 
• Deploying software through Microsoft Configuration Manager or Microsoft Intune  
• Configuring endpoints using Group Policy Objects or Configuration Profiles 
• Managing Windows updates using Automatic Deployment Rules or Windows Update for Business 
• Provisioning devices using Operating System Deployment (OSD) or Autopilot 
• Automating tasks with PowerShell , Python, Bash, KQL or other common scripting languages. 
• Experience working with Active Directory or Microsoft Entra ID to manage users, groups, and devices. 
• Knowledgeable about enterprise security tools including BitLocker, Windows Firewall, Defender for Endpoint, and Windows Local Administrator Password Solution (LAPS). 
• Experience in the following technical areas or solutions would be considered assets: 
• Management of MacOS and iOS devices in an enterprise environment. 
• Understanding of Microsoft Entra Conditional Access Policies. 
• Familiarity with virtual desktop platforms like Windows 365 or Citrix. 
• Proficient in updating device BIOS and drivers using technologies such as Lenovo Commercial Vantage, Lenovo Dock Manager, or their equivalents. 
• Background supporting managed print services, which include deploying print device drivers. 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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