Senior Manager Claims Business Solutions
North Vancouver, British Columbia, Canada
This is an internal ICBC job posting. External applicants will not be considered
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We look forward to hearing from you!
Position Highlights
We’re looking for a strategic and forward-thinking Senior Manager, Claims Business Solutions, to lead the development of enterprise technology strategies and guide the evolution of our IT architecture.
In this role you will support the full Claims lifecycle—from first notice of loss through to settlement—serving a diverse set of internal and external users in a complex, customer-facing environment.
This is an opportunity to influence long-term technology direction, partner with senior leaders, and build high-performing teams that drive meaningful business outcomes.
Key Accountabilities
Business Partnership & Strategy
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Acts as the primary interface between ISD and Claims, aligning technology priorities with business strategy and operational needs.
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Provides technology leadership to support Claims planning, decision-making, and transformation initiatives.
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Represents the Claims perspective within ISD to ensure technology changes are practical, well-adopted, and minimize disruption.
Delivery & Value Enablement
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Enables the delivery of business capabilities through effective use of technology and coordinated delivery practices.
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Oversees the end-to-end delivery of Claims solutions, ensuring alignment with enterprise direction and business outcomes.
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Drives prioritization across the Claims portfolio, balancing value, risk, and capacity.
Application Services & Operations
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Ensures reliable, efficient operation of Claims applications in a high-volume, 24/7 environment.
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Supports a broad user base across the Claims lifecycle, maintaining service performance and responsiveness.
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Drives continuous improvement of service quality, stability, and cost-effectiveness.
Leadership & Governance
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Leads and develops a high-performing team and manages key vendor relationships.
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Ensures alignment with corporate strategy, governance practices, and enterprise standards.
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Advances continuous improvement and modernization of Claims technology services.
Position Requirements
You bring a strong blend of strategic thinking, technical expertise, and leadership capability, including:
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Minimum 12 years of experience delivering and operating enterprise applications aligned to business outcomes.
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Solid experience leading enterprise architecture and IT teams (applications, infrastructure, security, and systems management).
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Understanding of IT trends, best practices, and emerging technologies.
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Strong business and technology partnership leadership in complex environments.
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Experience with project management concepts and business process improvement.
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Proven ability to build relationships and influence across technical and business teams.
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Strategic thinking with a focus on execution, operational excellence, and continuous improvement.
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Minimum 10 years of leadership background (building, developing, and engaging high-performing teams).
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A degree and/or professional designation in a related field, along with significant relevant experience.
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- Collaborative: We include different perspectives to reach our common goals.
- Supportive: We seek to understand to meet diverse and evolving needs.
- Straightforward: We simplify the complex to make things easier.
- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
- Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position.
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