Senior HRIS Analyst

This is an internal ICBC job posting. External applicants will not be considered

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We’re seeking a talented Senior HR Information Systems (HRIS) Analyst – Learning Management System (LMS) to lead our technical support efforts and drive innovation. In this critical role, you’ll collaborate with stakeholders and Information Technology (IT), analyze requirements, and ensure seamless system operations. You’ll play a pivotal role in fostering efficiency, sparking innovation, and ensuring smooth operations. Your strong HR and LMS background, and deep understanding of system features and functionalities will empower you to provide expert advice, address critical issues, and effectively manage our LMS system. With a proactive mindset, you’ll navigate the dynamic landscape of change requests, strategically prioritize tasks, support HRIS Analyst team members, and ensure our organization thrives.

Key Responsibilities:

• Be the senior go-to resource for all features and functionalities within our People Portal LMS system.
• Provide advisory support to end users, internal teams, and external partners.
• Analyze and develop end-to-end workflows for new or modified functionalities.
• Collaborate with business areas, IT, and stakeholders to elicit, refine, and analyze business requirements, assess the impact of system changes on integrations, and evaluate risks related to system integrations, reports, data extracts, security, and permissions.
• Maintain comprehensive documentation of system configuration, business rules, and HRIS procedures.
• Identify opportunities for process improvement and efficiency gains.
• Collaborate with IT to establish technical details related to business requirements and defects, prepare intake requests for system changes, develop test plans, scripts, cases, and perform system testing within the LMS.
• Stay informed about vendor releases, consult with them to assess impact on custom configurations and integrations, and implement new features in collaboration with IT and HR business.
• Lead the continuous evaluation and evolution of the LMS system for enhanced user experience.
• Deliver advanced second-level technical support on HR system requests, defects, and issues. Guide the Learning Development & Implementation team, HRIS analysts, COE teams, and other end users in making changes within the LMS.

Position Requirements:

• Experienced with at least 3 years of providing support in HR LMS systems (e.g. SAP SuccessFactors LMS), with strong understanding of legacy SAP LMS system, learning development, and learning administration policies and procedures.
• Knowledgeable and experienced with Learning processes and programs.
• Strong in systems thinking, risk identification, and understanding system and process integration and dependencies across modules and platforms.
• An analytical thinker and able to translate business requirements into technical specifications.
• Experienced with software testing skills, including development of test plans and scripts, and defect analysis.
• An excellent communicator and collaborator with cross-functional teams and leaders.
• Practiced in system testing and change management.
• Skilled in relationship management including vendors is a plus.

A bachelor’s in Human Resources, Information Technology, or a related field. Advanced SuccessFactors training on assigned modules is an asset.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insurance
• Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

Only candidates legally entitled to work in Canada will be considered for this position.

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