Senior Autoplan Processing Supp Serv

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: June 19, 2026

Position Highlights

The Autoplan Processing Services Support Services team has an opening for a Senior Autoplan Processing Support Services Representative in North Vancouver.

In this role, you will draw on your superb problem solving and technical skills to provide support and advice to internal and external customers. You will provide technical support in researching, analyzing and resolving errors and discrepancies related to the processing of motor vehicle, insurance and Autoplan transactions and to provide feedback on procedural and systems changes.

This role also handles more complex account transactions that require Autoplan financing.

Position Requirements

To be successful in this role, you will need to bring the following skills and experience:

* Knowledge of relevant policies, acts and regulations, as well as relevant products and services as they pertain to the processing of insurance premiums
* Analytical and problem solving skills to research and identify errors and changes related to the processing of motor vehicle and insurance and Autoplan transactions
* Effective customer service and communication skills to explain policies in understandable terms
* Strong organizational skills to prioritize, adapt and adapt to changing demands
* Ability to concentrate on various tasks, while handling interruptions and time pressures
* Previous broker, PolicyCenter system, and call center experience would be an asset.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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