People Service Centre Advisor

This is a temporary 6‑month opportunity ending in January 2027.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

ICBC’s Contact Centres, People & Facilities Division is seeking a People Service Centre Advisor to join the team at Head Office in North Vancouver. As an advisor within the inbound People Service Centre, you provide policy and process guidance to leaders and employees across the organization. Act as a first point of contact for HR inquiries, providing information and advice based on documented policies, procedures, knowledge resources, and collective agreement language. Escalate requests requiring interpretation, investigation, or discretionary decision-making to the appropriate HR team.

Position Responsibilities

• Provides timely and accurate guidance to managers and employees on HR policies, processes, and practices.
• Collaborate with HR Centres of Expertise and business partners to identify appropriate solutions and recommendations.
• Research policies, procedures, legislation, and regulatory requirements to ensure operational compliance and service excellence.

Position Requirements

• Undergraduate degree or post-secondary diploma in human resources or related business field, or previous experience relevant to the role. 
• At least 2 years of relevant HR experience, with strong understanding of HR principles, practices, and their application to business needs. 
• Proficient in Microsoft Word, Excel, Outlook and HRIS. 
• Call center experience is an asset. 
• CPHR or other relevant designation is considered as an asset. 
• Strong organizational skills, attention to detail, ability to prioritize and multi-task. 
• Effective decision-making, critical thinking, and problem resolution skills. 

Position Information

This is a hybrid position which requires working onsite twice per week. Due to current departmental requirements, the team works on-site on Wednesdays at Head Office in North Vancouver, and Thursdays at Burnaby CRLC (Collision Repair Learning Centre). Designated office days and location are subject to change depending on team and departmental needs.

About us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Only candidates legally entitled to work in Canada will be considered for this position.

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