Manager Strategic Workforce Planning

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We look forward to hearing from you!

 ICBC is seeking an experienced Manager, Workforce Planning to join our HR team. This is a key leadership role in developing ICBC’s HR Workforce Planning Centre of Excellence (CoE).

As Manager, HR Workforce Planning, you will be responsible for the development and implementation of strategic and operational workforce planning frameworks and programs. A high degree of business acumen is essential as you will work with leaders and support their shifting business priorities and needs.

In collaboration with HR Business Partners, you will build trusted relationships with the business, providing expertise on developing proactive, practical and sustainable solutions to address workforce planning challenges and opportunities. You will guide a team of workforce planning specialists to deliver the solutions which will enhance ICBC strategic and integrated workforce planning capabilities.

With a focus on program execution, this role would suit a seasoned HR professional who can strongly influence in a complex environment to ensure proactive and timely talent planning with evidence-based approach.

Key responsibilities in this role include:

• Develop, manage and implement the strategic workforce planning framework and roadmap; monitor and provide updates on tactic completion and execution.

• Identify future workforce demands that answer what, how many, where and when roles are needed for future business success.

• Develop and maintain a strong knowledge and understanding of ICBC’s corporate strategy, business functions, budget, processes, performance metrics, key stakeholders, and the linkages between the business and corporate performance results and outcomes.

• Build and maintain strong relationships with the business, Finance, HR and other relevant workforce planning stakeholders based on trust and a sound understanding of their business priorities and operations.

• Work closely with business leaders to analyze the impact of various corporate/divisional initiatives and conduct risk assessments-- by employee segments and based on external trends and opportunities-- on their ability to acquire and retain the appropriate staff, whether through internal development, external hiring or other options.

• Work with relevant stakeholders such as Talent Acquisition, HR Business Partnering, Talent Management, People Analytics, Finance, etc., to develop practical solutions for multi-year workforce plan that includes an integrated attraction, pipeline development and retention strategy.

• Establish, monitor and regularly report out to leaders on variance between plans and actuals, key performance indicators (KPIs) and other success measures (including Diversity, Equity and Inclusion) for workforce planning.

• Recommend and implement best practice and tools to optimize strategic and operational workforce planning programs.

• Research and monitor labour market trends, industry trends, establish and maintain relationships with relevant external stakeholders and subject matter experts.

• Support the increased awareness of issues related to workforce planning across the organization.

• Develop team goals and work plans, implement team processes and procedures and lead optimized service delivery, while overseeing the budget and performance of the team.

Position Requirements

To be successful in this role, you will bring the following skills and experience:

• Undergraduate degree in business administration, economics, statistics, consulting, finance, and/or related field; professional designation in human resources and a workforce planning certification are assets.

• A sound understanding of the underlying theoretical principles and concepts associated with workforce planning, recruitment planning, skills assessments and an understanding of how these relate to the responsibilities of the job.

• Minimum 5 years of direct experience in implementing and delivering strategic workforce planning programs and 3 years of people management experience, ideally in a Crown, government or unionized environment.

• High financial acumen to fully understand and assess the impacts of both staffing recommendations and changes within the business.

• Strong analytical and problem-solving skills, combined with solid critical thinking skills and the ability to identify and address areas of opportunities, challenges and/or risks in a complex environment.

• Proven ability to build partnerships and influence business decisions with all levels of leaders.

• Effective decision-making and problem resolution skills.

• Preference given to candidates with experience working in large, complex organizations and the insurance industry. 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage

• Employee and Family assistance program (wellness support)

• Basic group life insurance

• Voluntary group life insurance

• Critical Illness insurance

• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks

• Long term disability plan

• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

Our values guide how we interact with customers, stakeholders, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work

• Collaborative: We include different perspectives to reach our common goals.

• Supportive: We seek to understand to meet diverse and evolving needs.

• Straightforward: We simplify the complex to make things easier.

• Knowledgeable: We gain knowledge through experience and learning to make informed decisions

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

Only candidates legally entitled to work in Canada will be considered for this position.

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