Manager Media Relations & Issues Management

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We look forward to hearing from you!

ICBC is looking for a natural storyteller to join our team as the Manager of Media Relations & Issues Management. This role will play a key role in helping reposition the organization as a leader in auto insurance, road safety, and customer service in British Columbia.

This high-profile position will act as ICBC’s primary spokesperson as well as lead the team in proactive and reactive media relations.

Join us if you’re excited to uncover and share stories that demonstrate the value ICBC brings to the province – from teaching crosswalk safety to school aged kids to sharing the excitement of a new immigrant getting their BC license and jumping in to help solve unexpected challenges.

Position Responsibilities

• Act as corporate spokesperson.

• Execute ICBC’s media relations strategy to increase public and media awareness of ICBC’s products, services, and initiatives, especially those that directly impact customers, such as Enhanced Care and new digital services.
• Oversee the development, coordination, and delivery of timely responses to media inquiries, ensuring ICBC’s policies, decisions, and operational changes are communicated clearly and honestly to the public to build and maintain trust.
• Cultivate strong relationships with key media representatives.
• Identify and develop proactive storytelling opportunities that highlight the organization's people, initiatives, and impact, securing positive media coverage across local, regional, and national outlets.
• Provide advice and media training to executive and business leaders.
• Mitigate reputational risk through proactive issues management, including overseeing ICBC’s crisis communications teams.
• Manage a team of four, responsible for coaching, performance development, and oversight of an operational budget.

Position Requirements

• Proven experience in media relations and issues management.
• Solutions-oriented with a desire to try new things, learn, and grow.
• Well-developed interpersonal and relationship-building skills, along with a strong sense of urgency and ability to be persuasive when required.
• Sound judgment and effective decision-making abilities.
• Excellent written and verbal communication skills.
• Familiarity with provincial government structures and communication processes.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insurance
• Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement

Our values guide how we interact with customers, stakeholders, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

Only candidates legally entitled to work in Canada will be considered for this position.

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