Intermediate Business Systems Analyst - IT Operations, Releases, and Sustainment Services
North Vancouver, British Columbia, Canada
This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.
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We look forward to hearing from you!
This position serves as an experienced Business Systems Analyst within the Operations Team, focused on ensuring system changes are practical, production-ready, low-risk, and supportable once they move from delivery into operations. This is not a traditional project-only BSA role; it works at the intersection of business analysis, release readiness, change coordination, incident/problem follow-up, and operational improvement. The role translates business and production support needs into clear requirements, acceptance criteria, release plans, validation steps, fallback considerations, and backlog improvements that strengthen system stability, support experience, and delivery quality.
Specifically, You Will:
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Define clear, practical requirements for system changes, including business, technical, and operational expectations needed for production.
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Work with business stakeholders, delivery teams, and support partners to understand priorities, dependencies, and operational risks.
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Support change and release activities, including readiness validation, rollout planning, risk assessment, and fallback considerations.
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Review work at handoff to ensure releases are complete, supportable, and ready to run in production.
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Translate incidents, defects, and recurring support issues into backlog improvements that reduce risk and improve stability.
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Coordinate post-release and early-life support activities to confirm systems are stable and ownership is clear.
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Use production insights from incidents, monitoring, and release outcomes to guide prioritization and decision-making.
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Support validation planning for complex changes, ensuring acceptance criteria are clear, testable, and aligned to real-world usage.
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Help define how changes move through environments, including release traceability, promotion, and support handoff.
Position Requirements:
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Proven ability to support system changes in production environments, including release readiness, issue follow-up, and maintaining stable operational outcomes.
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3-5 years of BSA experience in enterprise environments, including involvement in release activities, production support, and operational coordination.
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Strong understanding of production support, change and release processes, incident/problem management, and operational readiness.
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Ability to write clear, testable requirements, including acceptance criteria, validation expectations, and support considerations.
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Experience conducting impact analysis across systems, data flows, and business processes.
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Experience working within delivery teams using Agile or iterative approaches, while supporting operational timelines and release cycles.
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Practical use of SQL or similar tools to support investigation, validation, and data-driven analysis.
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Hands-on use of tools such as Jira, Azure DevOps, Confluence, ServiceNow/HPSM, or similar to track work, support releases, and manage issues.
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Ability to clearly communicate technical constraints, risks, and release expectations to business and delivery teams.
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Proven ability to facilitate discussions, align stakeholders, and move work forward across teams with minimal supervision.
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Familiarity with modern delivery practices such as CI/CD, platform-based environments, or container platforms, where supporting release readiness and operational fit is required.
Assets:
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Insurance platform experience
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CCBA, CBAP, ITIL, CompTIA Data+ certifications
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Public Service or Government industry experience
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- Collaborative: We include different perspectives to reach our common goals.
- Supportive: We seek to understand to meet diverse and evolving needs.
- Straightforward: We simplify the complex to make things easier.
- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
- Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position.
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