Infrastructure Platform Admin II

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We look forward to hearing from you!

ICBC has an interesting and challenging opportunity to work as an Infrastructure Platform Administrator II in the Network Platforms team. The successful candidate will be part of a small, fast-paced team that is responsible for implementation and ongoing operational maintenance of ICBC’s corporate network infrastructure both on-premises and in the cloud.

Your responsibilities include:

• Maintaining network availability and stability while ensuring network security to protect ICBC systems and data on systems that include:

• Cisco switches, routers, firewalls
• Cisco wireless infrastructure and access points
• Palo Alto next generation firewalls (NGFW)

• Coordination of support, maintenance, and installations among technical support teams within ICBC as well as external vendors
• Experience providing Tier-2 technical support to triage, troubleshoot, and resolve complex network infrastructure issues
• Ability to effectively implement, tune, and monitor a full suite of network monitoring tools
• Maintenance of the network security posture/controls and compliance reporting
• Effective use of an enterprise change management system, managing change controls to ensure work is properly scheduled and communicated

Successful candidates will have:

• Extensive experience providing Tier-2 technical support in resoling complex network issues for customers under tight timelines
• Clear communication skills to enable successful interactions with both end users and technical support teams
• Flexibility to work occasional and planned overtime, including weekends, and the ability to travel to ICBC locations throughout the province.
• Proficiency troubleshooting networks using tools such as a protocol analyzer, with a good understanding of TCP/IP and the 7-layer OSI model
• Understanding of automation and API configuration of network devices (Ansible, Postman, Python, etc.)
• Experience supporting a variety of connectivity methods including MPLS, SD-WAN, and IPSec/SSL VPN

Due to the specific nature of the work, a valid B.C. Driver’s license must be held.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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