IT Service Desk Rep

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The ICBC IT Service Desk provides a single point of contact for employees and ICBC business partners toeffectively resolve incidents and respond to requests for IT support.

The Information Services Division has an opening for the IT Service Desk Representative in Victoria location.As an IT Service Desk Representative, you will provide support over the phone, resolution on technical issuesand process technology requests:
Customer Support: Respond to inquiries and requests resolving simple to moderately complextechnical issues, and processing standard requests for computer systems, applications, equipment,network and telephone systems.
Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues usingdiagnostic tools and applications, vendor manuals and internal documentation in order to determineprobable cause and take corrective action; escalate unusual or complex issues appropriately.
Documentation: Maintain knowledge of division and department standards, policies, procedures andguidelines, and document in a shared knowledge base.
 

Position Requirements:
To make an immediate contribution to the team, you will bring demonstrated experience:

• Providing excellent customer service, able to respond to multiple requests through various media,researching and resolving multiple technical issues, and responding effectively to customers with timesensitive concerns.
• Ability to explain technical procedures clearly to a non-technical audience.
• Working with a broad range of computer systems and applications, voice and data communications,network technologies, and local and remote diagnostic tools.
• A minimum of six months’ service desk experience in a computer operations environment.
• Your experience is supported with recent post-secondary education in a computer related field leadingto a diploma or certificate.
• Please note this position is in a call center environment.
  The Service Desk hours currently are from 7:00 am – 6:00 pm Monday – Friday and 8:30 am – 4:30 pmSaturday

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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