IT Manager of Operations, Releases and Sustainment Services

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We look forward to hearing from you!

Position Highlights:

As the IT Manager of Operations, Releases, and Sustainment Services, you’ll be accountable for core IT Service Management functions for Driver Licensing Applications. You’ll manage a team of Developers, Business Systems Analysts, QA Analysts, and other technical specialists that provide production support and coordinate with other IT teams to plan and maintain stable day-to-day operations.

This position is the leader responsible for ensuring the stability, security, and performance of the platforms our product teams rely on to deliver customer value. This role leads operational teams, governs environments, drives incident response, and partners with product, development, platform engineering, and security to ensure our applications run reliably at scale.

This is a strategic leadership role for a modern IT professional who thrives at the intersection of technology, process, and cross team collaboration.

Your key focus and deliverables:

• Delivering production support (e.g., Incident/ Problem/ Change/ Release Management) for Driver Licensing Applications;
• Consulting, communicating, and collaborating with various teams (IT, business, and third-party vendors) to ensure seamless integration of new solutions with timely and quality deliverables that meet or exceed performance levels for stable operations;
• Establishing key partnerships across the organization (e.g., executives, management, project teams, internal business and IT stakeholders, and external vendors);
• Ensuring development environments are well-managed, meet the needs of delivery teams, and comply with security and privacy standards and policies;
• Building, managing, and working with agile delivery teams to optimize our investment, and deliver quality and value to our business partners.

Position Requirements :

To make an immediate contribution in this critical role, you’ll have demonstrated experience:

• Managing the day-to-day operations of critical IT platforms, including monitoring production performance and availability, and managing incidents, changes, and releases;
• Leading and developing geographically dispersed technical teams;
• Working within complex technical and regulatory environments, including experience supporting or leading operational audits;
• Designing, building, and running digital products and services within ITIL service management frameworks and SDLC methodologies;
• Building strong working relationships and influencing decisions with product vendors, consulting partners, clients, and stakeholders.

Your experience is complimented by an applicable technical and/or business certificate/diploma/degree and relevant certifications (e.g., CISM, ITIL, MCSE, PMP, Red Hat, Agile). This position may require you to qualify for security clearance from CSIS.

Position Information :

• ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan.
• Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits.
• 100% employer paid life insurance, long term disability and travel insurance.
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks.
• Additional optional insurance coverages.
• Only candidates legally entitled to work in Canada will be considered for this position.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia. 
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

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