Finance Account Services Representative

ATTENTION: This is an internal ICBC job posting. External applicants will not be considered.  

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Posting closing date: February 11, 2026.

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Position Highlights

The Accounts Services department is seeking enthusiastic and detail-oriented Financial Account Services Representatives to join their dynamic team full-time either at the North Vancouver Head Office or Surrey-Gateway locations. In this role you will be responsible for addressing inbound call inquires in a call centre environment, resolving issues, and ensuring a seamless client experience. Your financial acumen will be key in building and maintaining a positive customer service experience. This is an excellent opportunity for anyone looking to start their career in the financial services department.

As a Finance Account Services Representative, your responsibilities will include:

• Responding to customer inquiries via phone, providing clear and accurate information.
• Investigating and resolving account-related issues, escalating more complex related cases (as needed).
• Working as part of a call center team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan.
• Working assigned files to investigate and evaluate collectability and repayment.
• Determining recovery action best suited to the situation.
• Negotiating payment arrangements and settlements.
• Maintaining an ongoing relationship with the customer until the account is finalized.
• Reviewing multiple database applications while processing incoming calls and emails.
• Discussing options available to customer to assist them in repaying their outstanding accounts and advises them of the possible consequences of non-payment.

Position Requirements

• Ability to handle multiple projects at one time while adapting to changes and prioritizing tasks while processing a considerable volume of detailed work.
• Experience handling challenging customer situations and taking an objective stance in decision-making.
• Strong listening skills with the ability to relate to the customers’ needs and willingness to go the extra mile.
• Strong negotiation, communication and organization skills.
• Proficiency with Microsoft Office and Windows OS.
• Ability to understand and convey financial information.
• Knowledge of practices and procedures used in debt collection.
• Prior work experience in a call center environment will be considered an asset.
• Working knowledge of SAP, PolicyCentre, ClaimCentre, and Session Manager will be considered an asset.
• Ability to meet the minimum standard on a data-entry assessment required for the role.

The hours of operation are between 8:00 am - 6:00 pm, Monday through Saturday. Shifts may vary depending on operational needs.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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