Fair Practices Advisor

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

 Posting amendment : As part of the selection process, there will be non-AI assisted writing assessment as well as an interview.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The Fair Practices Office has an exciting opportunity for a Fair Practices Advisor. The role is to coordinate the resolution of enquiries and complaints regarding all aspects of corporate business, ensuring ICBC has made administratively fair decisions.

A successful candidate will have excellent verbal communication skills and writing ability, a passion for customer service, a well-developed conflict resolution approach. Preference will be given to those who have: supervisory or subject matter expert experience; or, experience in more than one line of business (i.e. Claims, Insurance, Driver Licensing and/or Collections); or, advanced experience with Enhanced Care experience. You are known as a critical thinker and problem solver. You think about a topic or issue in an objective and critical way and seek to achieve the best possible outcomes in any situation.

Position Requirements

The above requirements would typically be acquired through post-secondary education related to insurance and to business or social sciences, and several years of experience in the insurance field at progressive levels of responsibility in a customer service environment.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The 

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