Developer - Senior

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We look forward to hearing from you!

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

ICBC has an exciting opportunity for a Senior Developer to join our Digital (Customer Data & Interactions) team in North Vancouver. The Senior Developer will work to develop and maintain robust, scalable, and resilient digital services that support seamless customer experiences and operational efficiency.

A typical day in this role involves collaborating with technology leaders, troubleshooting and resolving technical issues, guiding and mentoring junior technical team members, coding and testing on both packaged and custom software solutions, and ensuring improvements in reliability performance and security of the Digital services.

The team’s main goal is to deliver and support a high-quality self-serve experience for ICBC customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a top-tier development engineering and operations team that aligns with ICBC commitment to deliver an exceptional customer experience.

The ideal candidate will be self-organized, ambitious, self-motivated, and have good communication skills. 

Qualifications:
    Expert knowledge of Dev-Ops methodology pertaining to continuous deployment for customer-facing applications.
    5+ years of professional software development experience preferably in C#/.NET and Python, with additional technologies like Java and React being an asset.
    5+ years of experience and high level of confidence with SQL, and design and manipulation of databases including PostGRES, Oracle, SQL Server and equivalents. Experience with at least mid-level database design, and familiarity with some best practices in data modelling and database implementation. 
    Comfort in both Windows and Unix environments is an asset.
    Customer Data domain expertise, including industry practices in Customer Data Quality Management, data stewardship and governance, and continuous data quality improvement. Familiarity with best practices in modelling and managing customer identity and contact information (contact method modelling, contact validation techniques, customer data validation techniques).
    Experience and knowledge of cloud-based technology, particularly AWS and its custom components.
    Experience with common middleware and integration technologies such as OpenShift, Control-M, API management middleware (particularly IBM API Connect). Experience in integration best practices with web services, queueing and messaging services, and batch integrations.
    Experience in operating services both on premise and in cloud, Infrastructure as Code, Jenkins, CI/CD, GitLab and GitHub. Experience with common monitoring platforms including Splunk and Dynatrace.
    Proven experience in technical leadership and setting directions for project team members. Demonstrated ability in coaching and mentoring and upskilling junior team members.
    Knowledge and understanding of design thinking, lean, or operational excellence methodology is an asset.
    Demonstrate courage in the face of ambiguity, a desire to take on new and different technological challenges, and a spirit of continuous learning and growth.

Responsibilities:
    Perform a leadership role in a cross-functional pod of project team members through each step of a project lifecycle: inception, analysis, build, test, deploy, and post-implementation support.
    Guide the team in DevOps best practices, conforming to standards and leading consistent technology use.
    Use critical thinking skills and lateral thinking techniques to solve day-to-day business and operational problems for customers, operations, and business partners.
    Troubleshoot and restore services in response to production outages and incidents. Ensure issues are investigated and resolved in a timely basis, pulling in other appropriate people or teams when needed, and that root causes are addressed and fixed.
    Guide the technical learning and development curriculum for the rest of the team.
    Foster a culture of collaboration, automation, and continuous improvement with the rest of the team in a rapid paced environment.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia. 
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

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