Developer - Intermediate
North Vancouver, British Columbia, Canada
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We look forward to hearing from you!
The Contact Centre Solutions has an opening for an Intermediate DevOps Developer role. In this role you will be responsible for:
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Providing technical expertise while managing and leading medium to high complex work for the design, configuration, development, and delivery of software applications.
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Investigation and resolution of production problems related to the applications.
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Providing estimates for business cases, impact assessments, projects and action requests in response to requests from Business Systems Analysts or Team Leads.
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Develop automation methods, identify performance and system capacity requirements, and implement development tools to gain efficiencies with application development and operational support.
Position Requirements:
This position will require someone who has at least 3-5 years of relevant hands-on experience or a combination of relevant post-secondary education in computer science and related business experience. The ideal candidate will possess the following qualifications:
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Focused on Contact Centre Solutions delivery, including platform configuration support, scripting, integrations, CI/CD releases, operational tooling, and incident/problem management
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Proven ability to work as a hybrid platform/integration developer, combining development, automation, release support, and operational troubleshooting
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Hands-on expertise in API development and publishing through IBM API Connect
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Experience using PowerShell (.ps1) scripts to automate build and deployment tasks
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Experience with GitLab CI/CD and Jenkins, Terraform Build tools: Maven/Ant
Familiarity with automation for health checks, end-to-end integration tests, and performance monitoring
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Strong understanding of change risk, service stability, and business continuity in customer-facing support environments.
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Any experience with collaborating with operations, support, telecom, infrastructure, QA, release, and vendor teams is a Plus+
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Experience in Java/C#/C++, SQL/Oracle, XML, data modelling, version control tools (e.g. SVN, GitHub), JIRA, web development, ITSM tools (e.g. HPSM, ServiceNow).
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Advanced knowledge of Agile methodologies.
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Experience with Dev-Ops, build and release management, migration methodology and related toolsets(e.g. Jenkins, SPLUNK etc.).
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Hands on experience with unit testing, functional testing, automated testing and application debugging techniques.
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Experience with Enterprise Architecture including hands on experience with web services including REST API, queues including MQ, sync/async messaging.
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Demonstrated ownership with design of components for enterprise applications.
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Exposure to security frameworks (e.g. authentication - LDAP, AD).
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Experience defining/implementing functional/non-functional requirements.
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Experience performing production support including incident, problem and change management.
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Ability to work without supervision and in a cross-functional team environment.
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Experience in supervising and mentoring junior developers including code reviews and code refactoring.
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Applied knowledge of best practices, methods and techniques of systems analysis and design to ensure effective application design.
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Experience with Guidewire PolicyCenter, Guidewire ClaimCenter, Outsystems.
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Mobile application development or Delphi would be an asset.
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- Collaborative: We include different perspectives to reach our common goals.
- Supportive: We seek to understand to meet diverse and evolving needs.
- Straightforward: We simplify the complex to make things easier.
- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
- Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position.
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