Developer

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We look forward to hearing from you!

The Developer is responsible for the design, configuration, development, integration, deployment, and sustainment of Contact Centre technologies for Genesys Pure Cloud Solution. The focus is primarily on operational support working with other senior Genesys engineering specialists, business users and teams in configuration changes, incident triage and support for this SaaS solution. This is not a full stack development role but provides opportunity to extend DevOps and automation skills as we look to extend the capabilities and features of this best-in-class solution. 

Key Focus & Deliverables:

• Configure and support Genesys Cloud CX including Architect Flows, Routing, Queues, Skills, Digital Channels, and Workforce Engagement capabilities. 
• Design, develop, and maintain integrations using Genesys Cloud APIs, SDKs, REST services, OAuth, Data Actions, and Webhooks. 
• Develop conversational AI solutions including voice bots, chatbots, and self-service experiences using Genesys and AWS technologies. 
• Integrate contact centre platforms with enterprise applications, CRM systems, and other business services. 
• Participate in solution design, testing, deployments, production support, change management, and CAB activities. 

Position Requirements:

• Proven experience supporting Contact Centre technologies and enterprise applications. 
• 3+ years hands-on experience with Genesys Cloud CX administration, configuration, and development. 
• Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM. 
• API and integration development using REST, JSON, SDKs, and OAuth. 
• JavaScript, Python, C#, .NET, Git, and Azure DevOps experience. 
• AWS services including Lambda, API Gateway, Lex, DynamoDB, and CloudWatch. 
• Knowledge of SIP, VoIP, telephony routing, and omnichannel contact centre technologies. 

Preferred Qualifications:

• Genesys Cloud CX Professional, Architect, Developer, or Integration certifications. 
• Experience with contact centre modernization, cloud migration, and AI solutions. 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.  Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office.

Only candidates legally entitled to work in Canada will be considered for this position.

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