We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. 

Closing date: June 15, 2026

Position Highlights

The Account Services department is seeking two full-time Claims Recovery Representatives with demonstrated and/or working knowledge of debt collection, subrogation and claims recovery practices to join the team. As the Claims Recovery Representative, you will perform a debt collection function in the recovery of monies owed to the Corporation. You will also assist in ensuring team productivity reaches or exceeds standards and will work to resolve standard, complex and unusual enquiries from internal and external customers.

The hours of operation are between 8:00 a.m. – 5:00 p.m., Monday through Friday. Shifts may vary depending on operational needs.

Position Requirements

The successful candidate will have:

• Excellent customer services skills;
• Strong problem solving skills and critical thinking;
• Excellent communication skills;
• Experience with collections, subrogation, and claims recovery;
• Efficient and quality call handling.
• Ability to de‑escalate situations and support distressed customers.
• Previous experience in Account Services.

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Position Information

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search