Autoplan Processing Sup Serv Rep II

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The Autoplan Processing Support Services team is seeking a candidate with excellent customer service  experience for an Autoplan Processing Support Services Representative II position in our North Vancouver head office. In this role, you will perform a variety of functions for the department including processing requests for vehicle information, financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

Responsibilities will include:

• Responding to requests for information from the general public, law enforcement agencies, government and private organizations related to vehicle registration, claims and insurance
• Conducting searches for information on computer databases and microfilm records
• Identifying and/or certifying the release of appropriate documents and information
• Contacting points of service and customers to obtain information
• Processing financial transaction files as directed by Customer Contact Representatives
• Verifying calculation of refund amounts according to department policies
• Determining customers entitlement to a refund for specific financial transactions that require documentation proof
• Identifying insurance information on a variety of systems related to customer policies
• Performing a variety of financial transaction processing including backdated cancellations of insurance  according to procedures.

Position Requirements

Successful applicants will have:
• Great attention to detail, accuracy and analytical skills
• Knowledge of the relevant computer applications and databases to enter, edit and retrieve data and verify records
• Exceptional customer service skills and a strong telephone manner
• The above requirements would typically be met through high school graduation plus job specific skills training related to clerical support and a few months of related experience

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia. 
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

Only candidates legally entitled to work in Canada will be considered for this position.

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