Autoplan Processing Sup Rep I

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We look forward to hearing from you!

The Autoplan Processing Support Services team is seeking a candidate with excellent customer service
experience for an Autoplan Processing Support Services Representative I position in North Vancouver. In this
role you will perform a variety of functions for the department including processing requests for vehicle
information, financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

Responsibilities will include:
*Performing a variety of clerical support functions such as opening files, distributing incoming mail/efaxes, documenting plate returns
*Keying information such as changes of address into databases and other insurance information
*Completing weekly reports
*Performing a variety of financial transactions
*Performing daily cash and credit card payment reconciliation
*Preparing and delivering departmental deposits and setting up access, debits and balances for on-line
vehicle damage search accounts
*Contacting points of service and customers to obtain information
*Notifying on-line account holders when there are insufficient funds to pay for vehicle damage searches

Successful applicants will bring:

*Exceptional customer service skills and a strong telephone manner
*Great attention to detail, accuracy and analytical skills

The above requirements would typically be met through high school graduation and job specific skills training
related to clerical support and a few months of related experience.

Note that this role requires 4 days in office and 1 day at home after the training is done. 

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Only candidates legally entitled to work in Canada will be considered for this position.

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