Manager, Salvage Services

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: April 22, 2026

The Manager, Salvage Services oversees the operation and administration of salvage functions for assigned facilities. This role is accountable for maximizing salvage net revenue, ensuring operational excellence, maintaining compliance with corporate, legal, and environmental standards, and providing leadership to a multi‑disciplinary team. The Manager acts as a technical resource, represents the organization within the automotive community, and supports continuous improvement initiatives across salvage operations.

You will be responsible for leading performance, developing talent, and ensuring your team delivers ICBC products and services effectively and efficiently. Your key responsibilities include:

• Overseeing the operation and administration of salvage services, including buyer sales programs, to ensure sufficient inventory and maximize revenue.
• Overseeing the implementation of operating policies, procedures, and system changes.
• Identifying and evaluating opportunities to improve operational efficiencies and increase net salvage revenue.
• Directing and monitoring file handling, policy adherence, and procedural compliance through audits of salvage files to ensure strategic and operational objectives are met.
• Maintaining appropriate staffing levels and providing clear direction, coaching, and development. Establishing performance expectations and evaluating performance.
• Preparing and managing the operating budget, monitoring expenses, and overseeing the maintenance and repair of corporate‑owned property and equipment. Preparing business cases for proposed capital expenditures.
• Representing and promoting the corporation within the community and automotive industry. Expanding the base of qualified salvage purchasers to maintain a competitive marketplace. Investigating questionable, unethical, or illegal business practices by salvage buyers and taking appropriate action.
• Overseeing the security of salvage vehicles and personal effects. Responding to environmental incidents within salvage yards and coordinating containment and clean‑up activities.
• Acting as a technical resource for corporate staff and salvage customers.
• Participating in committees to design, develop, and assist in the implementation of action programs.
• Ensuring environmental requirements are implemented in accordance with the applicable Environmental Responsibility Guidebook for assigned business activities.

Position Requirements

• Knowledge of the automotive manufacturing and repair industries
• Knowledge of inventory management principles and practices
• Understanding of relevant departmental, divisional, and corporate business functions, programs, and services
• Several years of related experience in an operational or insurance environment
• Strong verbal and written communication skills
• Demonstrated ability to lead, mentor, and develop front‑line employees
• Strong demonstrated skillset in customer service and customer satisfaction

Physical/Concentration Ability

• to be alert to surroundings and personal safety while working around vehicles
• to bend, kneel and crawl in tight spaces to take photos
• to lift and remove vehicle parts and other times from vehicles

Work Environment

• exposure to all weather conditions
• exposure to noise, dirt and dust when working with vehicles
• requires use of personal protective equipment

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

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