Claims Support Assistant

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We are looking for a dynamic, proactive and organized administrative support professional to join our team and provide general end-to-end claims administrative support at our Nanaimo Claims Services location. Your administrative experience and your customer service skills are essential in this fast-paced, service oriented environment.

Responsibilities

• Greeting customers and responding to enquiries in person, on the phone and via email
• Performing a variety of administrative support functions such as filing, sorting mail, and arranging meetings
• Preparing and reviewing reports and documents for accuracy and error correction
• Completing correspondence and memos
• Assisting in opening, maintaining and closing claim files
• Preparing file documents for records retention

Position Requirements

• A minimum typing speed of 35 net words per minute with a 90% accuracy level
• A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
• Initiative and good judgment to be proactive and determine priorities
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Attention to detail and focus on accuracy
• Strong customer service skills
• Good verbal and written communication skills
• Proficiency with relevant computer applications including Microsoft Word, Excel

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work primarily in-office at your headquarters on all scheduled work days.
• Hybrid – this position may offer the possibility of working on a hybrid schedule. This depends on being trained to do activities related to a service area of the business. If and when working on a hybrid schedule, you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.  

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