Technical Specialist

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

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We look forward to hearing from you!

The End User Platforms team at ICBC manages email, telephony, print and virtual desktop & application services. 

We are looking for a Technical Specialist to join the End User Platforms Citrix workgroup in Kelowna.  The role focuses on maintaining, managing and supporting Citrix related services including virtual application, multi-session and single session virtual desktops. You’ll troubleshoot complex VDI issues, collaborate with infrastructure and security teams, and help evolve the environment as cloud adoption continues. 
 
A Technical Specialist acts as a technical subject matter expert and is accountable for ensuring day-to-day operational tasks are completed. They also provide support to corporate projects and lead the implementation of internal initiatives. 
 
To be successful in this role a candidate must have the following technical skills at an intermediate level equivalent to more than 5 years experience:

•    Act as the primary point of contact for all Citrix-related inquiries and issues
•    Support and manage Citrix Virtual Apps and Desktops environments, including Citrix Studio, Virtual Apps, Virtual Desktops, Virtual Desktop Agent (VDA), Workspace Environment Management (WEM), Citrix Workspace, and Nutanix
•    Collaborate with application and platform teams to coordinate the management and support of JumpHost and virtual application servers
•    Perform regular maintenance to ensure high availability of business-critical virtual application servers
•    Conduct system audits to maintain the health and availability of Citrix resources, including JumpHosts, virtual application servers, and virtual desktops
•    Manage user access and implement configuration changes across Citrix Virtual Apps and Desktops environments
•    Provide technical guidance to application teams on installation and configuration best practices within the Citrix environment
•    Partner with Server Cloud Foundation and Network Platforms teams to provision and manage Citrix infrastructure
•    Deliver advanced support for Citrix virtual machines and JumpHost provisioning processes

To be considered for this position, candidates must demonstrate the following competencies:
•    Skill in managing, prioritizing, and completing several tasks at once.
•    Capacity to make decisions that support strategic objectives or business practices.
•    Advanced technical support expertise, including a track record of efficiently solving complex problems and offering practical solutions for users.
•    Background in technical consulting, with experience guiding stakeholders on best practices and recommending ideal technology options.

•    Effective project planning capabilities, demonstrated by organizing resources, setting clear goals, and overseeing timelines to ensure projects are completed successfully.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Only candidates legally entitled to work in Canada will be considered for this position.

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