Supervisor Client Service Representatives

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered. 

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

We are seeking an independent, professional individual who has demonstrated strong leadership skills to be a Client Service Representative Supervisor. You will play a key role in providing leadership to a group of Client Service Representatives with responsibilities including assigning, monitoring, and assessing work. 

Your proven communication skills will allow you to thoroughly explain licensing policies and procedures to customers. Just as important are your strong analytical and problem-solving abilities to assist you in accurately determining if requirements for driver's licenses renewals, duplicates, BC Service Cards and BCID cards have been met. 

You support an environment of continuous improvement by embedding Operational Excellence tools such as process confirming and coaching employees to their fullest potential. 

Position Requirements

Your qualifications include knowledge of the acts, regulations, policies, procedures and guidelines related to licensing to process transactions and respond to anomalies. Previous supervisory experience is considered a strong asset and proven experience handling cash in a fast-paced, transactional environment is required

Position Information

Please note hours could be either 8:30-16:30 or 8:45-16:45 and days could be either Monday - Friday or Tuesday - Saturday. This will be a seniority-based shift bid.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

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